At The Good Oil Club, we take pride in sourcing and delivering high-quality extra virgin olive oils. Customer satisfaction is important to us, and this policy outlines your rights and our procedures regarding refunds and returns.
Due to the perishable nature of olive oil, we cannot accept returns for change of mind once a product has been opened.
If the item is unopened and you wish to return it, please contact us within 7 days of delivery. Returns must be unused, in original packaging, and accompanied by proof of purchase.
Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [Insert Email Address].
We may request photos of the product and packaging to assist with our investigation.
Once confirmed, we will offer you a replacement product or a full refund (including shipping costs).
Refunds will be processed back to your original payment method within 5–10 business days after approval.
If you paid with a credit card, it may take additional time for your bank to post the refund.
You may pause or cancel your subscription at any time by logging into your account or contacting us directly.
To avoid being charged for the next cycle, cancellations must be made at least [X days] before your billing date.
Refunds will not be issued for subscription payments already processed, except in cases of damaged or defective products.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have the goods repaired or replaced.
For refund or return enquiries, please contact us at:
📧 [Insert email address]
📍 [Insert business address]
